Capabilities / Domain

Identity Management & Lifecycle

Everything from how a customer creates an account to how they delete it. This domain is the spine of CIAM: registration, profile self-service, password and account recovery, and clean de-registration. Get it wrong and you leak users at signup and strand them at recovery; get it right and most support tickets never happen.

Core capabilities

Registration

Consumer self-creates an account with branded forms, validation, and bot defense. Capture

Social / third-party login

Sign in via Google, Apple, Facebook, and regional or enterprise identity providers. Capture · Engage

Self-service profile management

Consumer edits attributes, preferences, and MFA enrollment, or deletes the account. Manage

Password self-service

Forgot, change, and secure reset flows with hardened credential storage. Engage · Manage

Account recovery

Regain access after lost credentials, device, or factor. Engage

Account de-registration

Consumer-initiated delete with data minimization and right-to-be-forgotten. Manage

What to ask a CIAM vendor

• Can customers self-serve profile edits, MFA enrollment, and account deletion without a support ticket?
• What does recovery look like when a customer loses both their password and their second factor?
• Is account deletion a real data-minimizing delete with downstream propagation, or just a flag?