Capabilities / Domain

Administration & Governance

The operator-facing half: how the program is run, controlled, and evolved. Admin consoles, delegated administration for sub-brands, change management, tenant isolation, and immutable audit logging. This domain decides whether CIAM stays governable as it scales across teams and brands.

Core capabilities

Admin console

Operator UI for managing apps, users, and policies. Admin

Audit logging

Immutable logs of admin and consumer actions. Admin

Support SLA & service model

Vendor support quality, escalation, and engagement model. Admin

What to ask a CIAM vendor

• Can administration be delegated and scoped per brand, business unit, or tenant?
• Is there controlled config promotion with rollback and an approval workflow?
• Are admin and customer actions captured in immutable, queryable audit logs?