Capabilities / Domain

Architecture, Scale & Operations

The non-functional foundation: deployment model, elastic scale, high availability, and the performance SLAs that hold up on launch day. Research consistently ranks scalability among the most important CIAM attributes, and for good reason: identity is in the critical path of every login.

Core capabilities

Deployment model

SaaS, PaaS, on-premise, or hybrid options. Admin

Dynamic scalability

Scale with demand without operator intervention. Admin

High availability & DR

Multi-AZ and multi-region with RPO and RTO SLAs. Admin

Performance SLA

Latency, throughput, and uptime guarantees. Admin

What to ask a CIAM vendor

• What deployment models are offered: SaaS, on-premise, hybrid, sovereign cloud?
• Does the platform auto-scale through traffic spikes without operator intervention?
• What are the contractual uptime, latency, and RPO/RTO commitments?